CIITS Help Docs

My Classes are Missing in eCourses!

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When you can't see all your classes on the dashboard it is typically because your instructor has not opened it to students yet.  Walk through these steps to determine if that is the case.

Check Courses in eCourses

Login to the browser version of Canvas (this will not work on the app)

Step 1: Click on Courses

Step 2: Click on All Courses

Dashboard - Google Chrome

Step 3: Look for  your missing course in the list of All Courses.  Notice the Published Column as you look.

 

Courses - Google Chrome
Courses - Google Chrome

Did  you see your missing courses in the All Courses list?

Great!  Your are enrolled in the class, but your instructor has not yet opened it to students.  Check Panthertracks for the email address and ask the assigned faculty member when they intend to open the class.

Check Panthertracks to verify your enrollment

Log into PV Place and check your schedule in Panthertracks

Was the missing class listed in Panthertracks?

Verify the start date of the missing course

Look at the Date Range of the class

Panthertracks Date Range Screenshot

Based on the date range in Panthertracks, has the class already started?

Email [email protected] with the following Subject:  Class Missing on my Dashboard.   Class Name: {ENGL 1301 P01} (Enter your class in the same format as shown in the {brackets}.

We will investigate the issue and respond soon.

Students are loaded into classes about 5 days before they start, however instructors typically don't open them until the first day of class.   Check eCourses to see if you are enrolled, if so, then email the instructor asking when access will be granted.

Please reach out to your advisor to determine why you are no longer enrolled in the class.  Once you are re-enrolled it can take up to 24 hours to gain access in eCourses.  

Congratulations, you are done!

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