Honorlock provides chat support for Faculty and Students 24/7 with less than a 3 minute response time in most situations.
Honorlock can "see" information CIITS can not.
When in a quiz or in the Honorlock Link from the Course Menu, look for the Speech Bubble at the bottom right of the screen.
AI or Human?
Depending on your situation you may get an AI response. To connect with a Human, choose Option 6 when the options below are offered in the dialog.
Thank you for contacting Honorlock support. Before we connect you to a support agent, please select an option that best applies to your inquiry.
1. Bypass pin request (Only for faculty)
2. Following up on an exam taker issue
3. Reviewing exam results
4. Questions about Honorlock features and settings
5. Exam takers are being asked for an access code
6. Something else If none of the options apply please let us know what we can help you with.
Honorlock Support for Faculty
Faculty can call Honorlock Support via Phone at (844) 243-2500.
Honorlock will not respond to students when calling this number.
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